Cloud Computing
Cloud computing offers a more flexible working environment.
- Cloud onboarding and migrations
- Cost optimisation
- Proactive monitoring
- Managed backups
- Security hardening
Business support
IT Support for companies
In Wrocław, and in Kraków and within 35 km of Kraków, we provide on-site or online support. Elsewhere in Poland and the EU we work fully remotely.
Continuous care, fast SLA, no downtime.
Hardware and technologies we use
PEACE OF MIND IN IT
Which IT problem is holding your business back the most?
In the era of digital transformation, every company faces IT challenges. Businesses lose up to 2.5 hours daily resolving technical problems. That's like shutting down the entire company for over a month every year.
- 01
Another day lost fighting technology?
Yet another important project is on hold due to system issues. Your team is waiting, deadlines are slipping, and instead of meeting clients, you're trying to save the situation. Business owners spend several hours a week resolving IT problems. That's hundreds of hours a year that could be spent growing the company.
- 02
What is downtime actually costing you?
Every hour of downtime means lost revenue, stress, unhappy clients and a drop in team productivity. Small and medium-sized businesses experience an average of 12 IT system failures per year, and resolving each one without professional support can take several days.
- 03
Trying to handle IT all by yourself?
Once again you're left alone with a technical problem that's beyond your skill set. You search online, call friends, try different approaches, and time keeps slipping away. The lack of professional support isn't just stressful; it also risks costly decisions that can run your company thousands.
How we help
What you gain with SkyPass support
Three areas where we take responsibility for your IT.
We'll reclaim your time
Instead of losing time on IT, you can focus on growing your business.
- Response to tickets within 15 minutes.
- Multiple contact channels (phone, email, chat).
- Dedicated technical manager for your company.
- Remote resolution of most problems.
- Proactive monitoring to prevent failures.
- Single point of contact for all IT matters.
We'll guarantee business continuity
We ensure stable operation of all your IT systems.
- Round-the-clock monitoring of all critical systems.
- Automatic backups and disaster recovery plan.
- 99% system availability guarantee.
- Regular security audits and updates.
- GDPR compliance and industry standards.
- Multi-layer protection against cyberattacks.
We'll support you every day
You no longer have to handle it alone. Specialists are always within reach.
- Full documentation of all resolved issues.
- Infrastructure reviews and development recommendations.
- Periodic strategic meetings and IT planning.
- Cost optimisation through best-practice recommendations.
- A team of specialists across different IT disciplines.
- Knowledge base and documented procedures.
Essential managed IT
Designed for small businesses.
A minute-based subscription tailored to micro companies. It delivers professional assistance without overextending your budget and keeps full control over consumed hours.
Key benefits- Three variants to choose from with easy scaling
- Full visibility into the hour pool and SLA commitments
- Seamless upgrade path whenever your needs grow
Comprehensive managed IT
Built for mid-sized and large teams.
Modern IT outsourcing with no hour limits and nationwide coverage. The SkyPass team takes responsibility for your entire infrastructure estate.
Key benefits- Unlimited engineering hours for day-to-day support
- On-site visits included without extra fees
- Scope tailored to every branch and department
How we work together
Four simple stages lead from the first conversation to ongoing managed support.
- 01
Discovery call & assessment
We capture your needs, review the environment and map priorities to scope the support engagement.
- 02
Roadmap and proposal
We prepare recommendations, SLA targets and an implementation plan tailored to your timeline.
- 03
Infrastructure onboarding
We configure tooling, audit existing assets and assume operational responsibility.
- 04
Ongoing care & reporting
We monitor your environment, handle requests and provide regular progress updates.
Our services
Pick the capabilities that strengthen your infrastructure, from cloud operations to network reliability.
Cloud Backup
Online backup solutions that provide secure data protection and recovery.
- Off-site backup copies
- Disaster recovery tests
- End-to-end encryption
- Data retention policies
- Error alerting
IT hardware
Complete range of hardware from leading manufacturers.
- Hardware diagnostics and repairs
- Procurement and logistics
- Loaner equipment service
- Preventive maintenance
Data Storage Solutions
Effective solutions from small devices to network storage.
- NAS/SAN deployments
- Replication strategies
- Capacity scaling
- I/O monitoring
- RPO/RTO policies
Broadband
High quality internet at an affordable price.
- Link assessment and design
- Redundancy planning
- QoS configuration
- Performance monitoring
- Network incident support
Software Management
We maintain application lifecycles, licenses and security.
- Installation and configuration
- License procurement
- Continuous updates
- Endpoint protection
- User trainings
IT Administration
Day-to-day administration of your IT environment.
- Server management
- Network operations
- Email account administration
- Website management
- Backup operations
24/7 Incident Support
Round-the-clock response for on-site and remote incidents.
- On-site engineers dispatched in Wrocław and Kraków
- Remote resolution across Poland and the EU
- Escalation to specialists within SLA
Computer Networks
We design and maintain wired and wireless connectivity.
- Structured cabling design and rollout
- Wired network configuration
- Wireless network optimisation
- Performance and security testing
Contact
Let's talk about your IT
Share your infrastructure challenges and we will prepare a tailored IT support roadmap for your business.
After you send the form, we come back to you with questions about the details or a proposal for the next step: a call, tests or an offer.